Aboocha kombucha and jun tea are live, unpasteurised, chilled products. This Shipping Policy explains how we deliver orders placed on aboocha.sg.

Delivery area

We currently deliver island-wide within Singapore only. We do not offer international shipping at this time.

Cold-chain delivery

Because our kombucha and jun tea contain live cultures and are unpasteurised, every order is delivered chilled, from our fridge to yours, to keep the product in good condition. Please do not leave chilled deliveries out at room temperature for an extended period — refrigerate your bottles as soon as they arrive.

Delivery schedule

Deliveries run on a set weekly schedule rather than on-demand courier dispatch. Order cut-off times and the next available delivery run are shown at checkout and may also be communicated to you after your order is confirmed. Please place your order in good time, especially around public holidays, as our delivery schedule may adjust to keep the cold chain intact.

Delivery fees and free delivery

Delivery fees and any free-delivery thresholds (for example, larger case orders or subscription boxes) are shown at checkout before you complete your purchase. Please refer to the cart or checkout page for the exact fee applicable to your order.

If no one is available to receive your order

Because our products must stay cold, please ensure someone is available to receive your delivery, or that there is a suitable shaded, accessible spot (such as with your building’s loading bay, reception, or a cold-safe collection point) where it can be left briefly. If a delivery cannot be completed because no one is available, we will contact you to arrange redelivery or collection; please note that time spent outside refrigeration may affect product quality, and repeated failed deliveries may incur additional charges.

On arrival

Once your order arrives, place the bottles straight into the fridge. Kept under 10°C, our kombucha and jun tea keep for the period indicated by the best-before date on the label.

Something arrived wrong or damaged?

If your delivery arrives with a leaking cap, a broken bottle, or the wrong flavour, please contact us with a photo as soon as possible after delivery so we can arrange a replacement or resolve the issue. See our Refund and Returns Policy for more detail on returns and refunds.

Questions about your delivery

If you have any questions about an order or delivery, please reach out via the contact form on our Contact page, or see our Delivery & returns FAQ.