Shipping policy

Delivery fees

Delivery is free for orders above $80. For deliveries below $80, delivery fees will be incurred. We deliver our kombucha island-wide in Singapore however, due to restrictions and limitations placed by selected organisations, we are unable to deliver to the following areas in Singapore:

  • Tuas South Industrial Estate,
  • Jurong Island,
  • Lim Chu Kang Planning Area,
  • Western Water Catchment Planning Area (excluding NTU, two-west and Cleantech Park),
  • Simpang Planning Area,
  • Offshore island,
  • Coney Island,
  • Pulau Punggol Timor, Pulau Punggol Barat,
  • MINDEF/SAF/DSTA/DSO Complexes and Camps,
  • MHA/SPF/SCDF/SPS/ICA Complexes and Camps, Police Station, NPC, Police Post, Fire Station,
  • Revenue House and Singapore Customs office and complexes
  • Supreme Court building, State Courts, Family Justice Court, AGC Chamber, One Upper Pickering Road,
  • MOM Building, MOM Service Centre, Environment Building, Novena Square office tower, SLF Building, MSF Building, SEAB, SP Group Building, PA Headquarter (King George’s Road), NTUC Trade Union House, The Atrium @ Orchard, MOE Building, MOE HQ (Ghim Moh)
  • The Treasury, Old Hill Street Police Station (former MICA Building), Parliament House, One Marina Boulevard, MND Complex, The URA Centre, 79 Robinson Road, MAS Building, Tanjong Pagar Centre, Guoco Tower, College of Medicine Building, NUHS Building
  • Public/Restructured Hospital and Hospital wards
  • PSA & port areas,
  • Changi Airport, ALPS and Seletar Airport,
  • Changi East development zone, Tanah Merah Coast Road, Changi Coast Road, Aviation Park Road,
  • protected places and protected areas and address without postal code in the official SLA database.

Customers whose shipping address fall into the no-go zone will be requested to change the shipping address or change the shipping carrier where a top-up may apply.

 

Delivery schedule

We prepare our kombucha as soon as an order is placed to ensure that you receive your kombucha in the freshest form. Therefore we require you to place your order 7 days in advance. If you need a special delivery outside standard timings (Monday to Saturday 9am to 7pm) please direct message us on Instagram @aboocha.sg or send us an email at [email protected]. We will try our best to accommodate any requests.

 

Change of delivery address/ date

Plans change so we make it easy, just direct message us on Instagram @aboocha.sg or send us an email at [email protected] with your order number and new address or delivery date, and we will make it happen. We just ask that you let us know 24 hours before the delivery.